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I sent a couple of emails over to sales a few weeks ago asking about when current end-to-end users would see any of the CCIE 2.0 material show up in their account and have not received any response. Last week Monday I talked to a sales rep and they said they were trying as fast as they could to get everyone’s current account updated. I was told they were going to do mine for me in a few minutes since I asked, but that still do not have any of the new material listed under my account.

Anyone out there with an end-to-end program get their updates yet? Just curious how they are looking.

Going to post a status update later tonight as well. It has been a long time I know…

***********Update*********

Stan over at IE got in touch with me to fix my access issues. It looks like I did get my access but it was just in the online classroom section, and was not showing under my members section. So my thanks goes out to Stan in helping out with that. Hopefully I can drive in and blog about these very soon.

Comments

5 Responses to “All is Quiet at Internetwork Expert (Yes a CCIE Journey Post!)”

  1. Jody on December 2nd, 2008 3:28 pm

    I had better luck with the online chat getting mine updated. Only new thing I really see right now is the lectures, which is good.

  2. Scott V on December 2nd, 2008 6:38 pm

    My last three attempts to contact the sales department there have gone unanswered. Two were to a specific person and one was to the general sales e-mail account. I elected to move on…

  3. Scott V on December 3rd, 2008 11:15 pm

    And in the interest of fairness, I was contacted by IE sales today…

  4. Alissa Santos on December 4th, 2008 2:46 pm

    I do greatly apologize that you had an issue with contacting our sales department by email. It appears that the employee you were trying to reach was on leave and when your email arrived into the sales inbox it was automatically assigned to their queue. We’ve resolved this issue to ensure it doesn’t happen again.

    In the future, you can email me directly at asantos@internetworkexpert.com or your Customer Success Manager, River Hopkins at rhopkins@internetworkexpert.com. If you would prefer to call you can reach me directly at 775-785-3031 or River at 775-785-3032.

  5. Scott V on December 4th, 2008 7:32 pm

    That’s great – thanks much Alissa!

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